FAQ

Frequently Answered Questions

Jump to a question:

Do you really offer free shipping if you don't approve the personalization within the hour of me sending the email?
Do you engrave stationary items without a purchase?
What are your shipping options?
How can I contact a 2Way Ink support agent?
Where are your Terms of Use and Privacy Policy?
Can I review my overall experience?
Do you accept custom requests for 3D printing orders?
How long after my order is completed, will the average time of delivery?

Do you really offer free shipping if you don't approve the personalization within the hour of me sending the email?

Yes! Our team of email junkies are anxiously excited to review and approve your stationary designs. Unfortunately if they happen to be great work life balancers like our crew, our clients win by us covering shipping costs!


Do you engrave stationary items without a purchase?

Yes we do! Our 2Way Ink crew members will send you a Pre-Paid Weight Restricted* Label for your the notebook you wish to personalize.


What are your shipping options?

Flat-rate shipping rate is $8.88 for all orders over 2lbs. Complimentary shipping is offered only to clients who check out with no stationary items from our inventory. max-weight 50lbs. Weight restriction cap is 2 pounds for all orders receiving weight-restricted labels. Orders over 2lbs will be given a 25% discount.


How can I contact a 2Way Ink support agent?

No, You can Call us, chat with us 24-7, and email.


Where are your Terms of Use and Privacy Policy?

We value transparency. Review 2Way Ink Terms of Use and Privacy Policy


Can I review my overall experience?

Yes! We value all client feedback! Give us your honest feedback to help us continue grow and expand, send us your review!


Do you accept custom requests for 3D printing orders?

Currently we do not take in orders for custom 3D printed items. However we will be adding that service at a later date.


What is the average time of delivery?

All completed orders are shipped the same day. Tracking information is provided for all our clients via email and text.